Government appointment scheduling software
Our free plan is free forever.
Online appointment booking for government offices and public services
Let citizens book appointments for passports, ID cards, permits, driver’s licenses, benefits advice and other public services online. Give each service its own appointment length, opening hours and staff.
Add the booking page to your official website, sync appointments with Outlook or Google Calendar and send confirmations and reminders by email or SMS.
Starting at just $ 9 per month, our solution is designed to grow with your agency.
Unlike other solutions our paid plans simply include all features and there are no per-seat fees.
“The success of the swine flu response in the Republic of Ireland is due in no small part to the facility of being able to book online. That we were able to set this up and roll it out nationally in such a short space of time is a credit to SuperSaaS”
No per-seat fees
Add unlimited staff
and schedules
Trusted
Trusted by 205,000+
companies
Localized
For 35 languages and all
time zones
Secure & reliable
Secure, backed up,
over 99.99% up-time
Why government agencies choose online appointment scheduling
Let citizens book public service appointments online 24/7
Citizens choose a time that suits them, from any device and outside office hours, instead of calling during the day or waiting in line at the counter. Your staff know in advance who is coming and why, and every available slot gets used.
- One schedule per service: give each office, counter or service its own opening hours and appointment length, so a passport renewal and a benefits interview each get the time they need.
- Approval when needed: review and approve requests before they are confirmed, for example when documents have to be checked first.
- Spread the demand: set how far ahead people can book, so a new day of slots opens up every day and a sudden rush does not fill your calendar for weeks.
- Group sessions: run sessions with a set number of places, such as citizenship ceremonies, information evenings or public consultations.
Shorter queues at every public service counter
Spread visitors over the day, prepare each appointment in advance and let your team help citizens instead of answering the phone.
- Reduce no-shows: send automatic confirmations and reminders by email or SMS, so fewer slots go unused.
- Collect details in advance: use custom booking forms to ask for a case number, the reason for the visit or the documents someone will bring.
- Video appointments: add Zoom or Google Meet links automatically for consultations that do not need a visit to the office.
- Fees: let people pay a fee when they book, or keep payment at the counter, depending on the service.
Government scheduling software that meets public sector requirements
Public authorities have strict rules on privacy, accessibility and procurement. Government departments and national agencies have used SuperSaaS for years, and it is built to meet those requirements.
- Privacy: personal details are stored in line with the GDPR on servers in the European Union, under our data processing agreement. You decide which details you ask for and who can see them.
- Accessibility: SuperSaaS meets WCAG 2.1 AA and the European Accessibility Act, and a VPAT accessibility report is available for your procurement file.
- Many languages: citizens can book in any of 35 languages, which helps people who are new to the country.
- Single sign-on: users who are logged in to your WordPress, Joomla! or Drupal website can book without logging in again.
Government appointment scheduling software features
Citizen self-scheduling
Citizens book, reschedule or cancel their own appointments within the rules you set, without calling your office
Adapts to your business
Run several offices, counters and services from one account, each with its own opening hours, staff and appointment length
Custom layout & forms
Match the style of your government website and change terms such as appointment or client to the words your agency uses
Add to your website
Embed the appointment schedule on your official website via JavaScript or a plugin, or link to it from letters and emails
Confirmations & reminders
Confirm bookings and send reminders by e-mail or SMS so no one forgets. Receive notifications when changes are made
Calendar customization galore
Add buffer time between appointments, limit how many appointments each citizen can book and close the schedule on public holidays
User management
Give each department or office its own access level, so staff only see the schedules they work with
Reporting & analytics
See how many appointments each service handles and export the data to Excel for your own reporting
Security & reliability
Your data is safe and stored GDPR-compliant, with automatic backups and 24/7 monitoring
Easily add appointment booking to your government website
Connect your appointment schedule with your favorite apps and software
Explore the range of integrations that make SuperSaaS a flexible choice for government agencies and public services.
Microsoft 365
AI assistants
Google Meet
Zoom
WordPress
Twilio
PayPal
Stripe
Trusted by government departments and public agencies worldwide
- City Halls
- Municipal Offices
- Government Departments
- Public Agencies
- Passport and ID Card Offices
- Vehicle Licensing Offices
- Social Services
- Employment Offices
- Tax Offices
- Immigration Offices
- Registry Offices
- Housing Departments
- Public Health Departments
- Police Stations
- Fire Departments
- Courts
- and more…
Talking to a long time customer
Kate Dahl is a job coach living in Denmark and is originally from the United States. She has become a job consultant for people looking for a new opportunity. Kate started using SuperSaaS in 2020 to schedule her appointments online.
Read Kate’s storyPay for bookings, not seats or features
Most scheduling tools charge per user or per seat, so your costs rise as your team grows. SuperSaaS charges for usage, so you can add unlimited staff, locations and schedules without paying more per person. Plus, only SuperSaaS includes every feature on every plan.
| Scheduling tool | Pricing model | Starting price | Unlimited staff & schedules |
|---|---|---|---|
 |
Usage-based, by future bookings | $ 9 / mo | Yes |
 |
Per user. Features per tier | $ 12 / mo / user | No |
 |
Per user. Features per tier | $ 12 / mo / user | No |
 |
Tiered plans, by bookings and features | $ 13.90 / mo | No |
 |
Tiered plans. Users per tier | $ 20 / mo | No |
 |
Per user. Features per tier | $ 9 / mo | No |
Competitor pricing reflects publicly listed entry plans, maintained on our detailed comparison and last reviewed August 2026. Starting prices are based on monthly billing. Per-user and per-seat plans multiply with team size, while your SuperSaaS price depends on booking volume, not headcount.
Frequently asked questions
The answers you never knew you needed
General questions
How do I stop people from reserving appointments they do not need?
Ask people to register with a verified email address and limit each person to one upcoming appointment, so nobody can hold several slots at once. People can cancel online, so a slot they no longer need becomes available again, and accounts that misuse the system can be blocked.
Do I need to have my own website?
SuperSaaS can be integrated seamlessly into any site, if you don’t have a website (yet) you can also use the link to a SuperSaaS schedule directly, add it to your email signature, share it via WhatsApp, or put it on your Facebook or Instagram page.Do you have a mobile app?
When you (or your clients) visit a schedule with a mobile device, such as an iPhone or Android, the software will automatically show a version optimized for handheld devices.
You can also display your calendar using an icon on the home screen of an iPad or iPhone. It will look like an app, but you don’t need to visit the App Store to download it. See the information on mobile devices for details.
What about people who cannot book online?
Staff can book on behalf of anyone who phones or visits the counter. These appointments go into the same schedule as the online bookings, so the counter and the website never hand out the same slot. If the person has an email address or mobile number, they still receive a confirmation and a reminder.
Can citizens book without creating an account?
Yes. You can let people book without logging in, and the confirmation email can include a link to change or cancel the appointment. If you want to limit how many appointments one person can make, ask them to register instead.
Subscriptions and billing
Is the free version really free?
SuperSaaS is 100% free to use indefinitely and doesn’t require credit card information to start. The free version is limited to 50 future appointments and advertisements are displayed on the calendar page, along with a few other limitations.Details can be found on the pricing page. You’re welcome to keep using the free service for private and non-commercial use.
Can I switch to a bigger or smaller plan?
You can upgrade or downgrade at any time, payments get adjusted automatically. You can even switch back to the free version if you don’t need the software for a while and return to it later. So seasonal businesses only need to subscribe when they’re in season.What happens if I exceed my appointment limit?
When you exceed the maximum number of appointments allowed on your subscription package the system will notify you by email. You then have three days to either upgrade the account or reduce the number of appointments (feel free to email us if you need more time).
We will never delete your upcoming appointments. If you still exceed your limit after three days then the system will no longer accept new appointments until the situation is rectified. All other functionality remains unchanged. So you, and your users, can still view and edit appointments that have already been entered.
Do you charge when my users pay for bookings?
If you would like clients to pay for appointments in advance, you can use the integrated online payment system. You can choose from several different payment providers, such as PayPal or Stripe or even offer a combination of multiple providers. They send payments to your bank account directly, deducting a charge for their service. The money does not pass through SuperSaaS, and we do not charge any fee.
It’s also possible to use the built-in “credit system” where clients buy credits beforehand which they subsequently use to book appointments.
More information can be found in our support documentation.
The benefits of government appointment scheduling software
Less pressure on front-desk staff
Bookings, confirmations and cancellations run automatically, so your staff can focus on the people in front of them.
Better access to public services
Citizens book from home, at a time that suits them, without waiting in line.
Decreased no-shows
Reminders by email or SMS cut down on missed appointments, so more people are helped on the same day.